In today’s fast-paced world, we experience a constant flow of information and communication. When we look around, we feel everywhere that stimuli touch us and affect our thoughts, feelings, and mood. The stimuli we receive are able to be processed by our senses. Communication is nothing but the transfer and exchange of information, knowledge, and emotions through a device or signal system. Communication can be one-way or two-way. During one-way communication, the receiver of the information is not able to return the response to the received information directly to the sender. We experience this when we watch television or possibly a poster. On the other hand, in two-way communication, a connection is established between the sender and the receiver where they are able to exchange information at a given time using a single channel. The topic of our blog today is two-way communication, including personal communication.
In order for communication between the parties to take place, a number of factors must be taken into account. The communication model that best illustrates this to us. The task is to get data from the sender to the customer that he understands and can process. To do this, the parties need a common code language that they both know and a single channel through which the message is delivered from the sender to the receiver. If we know these, the message will reach the receiver and it will be able to respond. However, it is important to note that the quality of communication can vary in many cases. Most people think that verbal communication, or speech, is the most important factor in a good conversation. It is unquestionable that the clarity of spoken words is an important factor in communication, but research has shown that anonverbal communication plays a much larger role in communicating information than averbal in conversation. This ratio can be as high as 60% in favor of nonverbal communication.
What is included in nonverbal communication?
In nonverbal communication, we pass information through our body language.
We can divide body language into 3 groups:
• Biological: changes take place independently of our will.
An example is a change in the size of the pupil
• semi-conscious: These are the reactions we can influence, but our body responds instinctively to some stimulus. An example is a smile
• voluntary: elements of body language that we use consciously. For example, eye contact. Nonverbal signals are always to be interpreted with verbal signals, so communication becomes complete in harmony with the two. However, there are tools that we use for nonverbal communication. An example is our appearance. Our clothes, hairstyles, makeup, tattoos all suggest information about us to the recipient.
Audio signals play a huge role in the quality of communication. The purpose of this is to weave emotions into communication. Volume, tone, and pace of speech are essential for good communication. The eye is the mirror of the soul.
The eye is one of the most commonly used and powerful nonverbal cues. it arrives through the other senses. Eye contact is an essential element of good communication. 60-70% of communication requires eye contact so our partner will feel that the information you provide is valuable. If we do not use eye contact, it can cause negative thoughts in our partner. Examples are distrust, boredom, aggression.
Eye is a reflection of the soul
Eye contact is an essential element of good communication. 60-70% of communication requires eye contact so our partner will feel that the information you provide is valuable. If we do not use eye contact, it can cause negative thoughts in our partner. Examples are distrust, boredom, aggression.
Mimicry in communication
The next important element of communication is nothing but mimicry. Face play, the most expressive body language possible. Moving your eyebrows, turning your mouth into a smile or anger, can give clear signals in our communication. Most of these mimic changes are unconsciously used, and “your eyes are painted on your face” or “your opinion is painted on your face” is a commonly used term. Its purpose is to answer routine questions from customers.
Lena the digital human avatar
Lena is a digital avatar whose primary job is to communicate in two ways. Its purpose is to answer routine questions from customers. Lena is a technology that is people-centric. There are clear nonverbal cues in your communication, meaning you know the mimicry and follow your gaze when you talk to it. Lena never gets tired, she always talks to you kindly, smiling, so the experience is guaranteed.